Your progress update notification settings also contain the option to define a grace period for progress updates. The Grace Period in AchieveIt allows administrators to define how many days users have to submit progress updates before they are considered late.
Note: For some legacy customers, this may be a feature your CSM will need to activate for you. To activate it, reach out directly or contact AchieveIt support.
Setting the Grace Period at the Organization Notification Settings Level
Under the Admin menu, click 'Notification Settings':
Locate the 'Update Grace Period' section beneath the Update Schedule section. Click the dropdown menu and select the number of days you would like to allow your users to provide their updates. Please note that you can set Grace Periods for both scheduled updates and manually requested ones.
Make sure to click the 'Save' button at the bottom of the Notifications page to complete your changes.
Setting the Grace Period at the Plan Level
From any View in AchieveIt, open the top plan card item. On the right side, scroll down to "Schedule and Assignment" and select the calendar icon in the bottom right corner.
Locate to the 'Grace Period' section in your notifications menu panel:
To set a custom Grace Period for this plan, use the toggle switch at the top of your menu to 'Use Custom Settings'. You'll then be able to make your selections. Note that you will also need to set any relevant update schedules as well before clicking 'Save' and completing your changes.